The Reviews

I am new to the purchasing and finding sources world. I was told that Ingredients Online was a company I needed to get familiar with because of previous success. I am pleased with the hands-on help with navigating the online store and being able to contact Ana directly to solve some ingredient needs. I am very happy with the process and ease of ordering. I would share my experience with anyone needing to find ingredients. Rock Star!

A big benefit of sourcing with Ingredients Online is having a centralized platform. It is great to be able to see ingredient prices and documentation. A few years back, I went on a tour to China with Ingredients Online and it gave me so much understanding of the due diligence that Ingredients Online goes through when adding their suppliers onto the platform. It gives me confidence whenever I am looking at a new ingredient.

Ingredients Online is easy to use and is a go-to resource for multiple departments within the company. Pricing is typically competitive. The transparency is excellent and very useful. I was skeptical about ordering online, but it has worked out very well. Material is always delivered on time and in good order. Customer service is second to none!

I ordered a sample for litchi honey from Ingredients Online, and the sample was fantastic. I really liked the quality and made an order. Unfortunately, during the UPS shipment, the cap of the container got broken and honey spilled everywhere within the packaging. I was very disappointed and contacted Ingredients Online immediately. Customer Service Manager Liz was very professional and took care of me. I received a well packaged replacement not too long after. The quality is just like the sample they sent, and I was very satisfied with both the product and the service. Highly recommended!

I’ve been in purchasing for more than 40 years and I have seen it all. Before Ingredients Online, when I wanted to know if an ingredient was available, I had to get on the phone or email, wasting so much time with the back and forth. Only 2% of the time would a company even be able to give me the information I needed when I needed it. While with Innophos, I had instant access to availability and pricing with complete transparency on factory’s origin. Simply put, nothing compares to Ingredients Online – it completely transformed the way I do business and gave me instant credibility at Innophos.

I have been happy to work with the Ingredients Online staff, especially Ana and Marcos. They have an amazing response time and quick turnover time. Products are easy to find online as well as their related documentation.

Ingredients Online makes ordering so simple! With their amazing customer service, they are always quick to respond and have samples/orders shipped to us immediately. I love working with them!

Thanks again for taking the time to come see us and getting me set up on your website; it is very intuitive and well thought out. I love having access to all of this information without having to send an email. It really is going to save me a tremendous amount of time. I really can’t speak highly enough to how well executed this website is. Trying to capture this amount of information in one place is a daunting task, but to do it in a logical and user-friendly way should be nearly impossible.

I purchased $9,500 worth of ingredients, including Vitamin A and Sodium Hyaluronate. I had a question on our payment terms and contacted Cristina in customer care. She was prompt in helping me and answered all of my questions. I have no doubt in Ingredients Online! Awesome to work with and simple to use as well as great competitive prices.

High quality ingredients, easy ordering, fast shipping, and awesome customer service!